On completion of this program, your teams will:
- Be aware and manage their emotions in conflict situations.
- Properly deal with anger, intimidation, and open hostility.
- Implement strategies to engage in conflict instead of avoiding it.
- Empower your team with a toolkit to resolve most of their conflicts successfully.
- Establish strong principles regarding behavior and communication in your team.
- Be able to have difficult conversations in high-stress situations.
- Understand the consequences of conflict in the workspace.
- Recognize their assumptions, labeling, and stereotyping before or within conflict.
- Learn communication skills like mirroring and active listening.
- Actively build rapport to decrease the chances of a conflict.
- Learn the risks and benefits of conflict in the workspace.
Program outline
Complex problem-solving in high-stress environments can often lead to intense discussions. Left unmanaged, these discussions can, over time, develop into a hostile work environment. As teams become more diverse and collaboration becomes even more critical to success, the opportunity for conflict increases. This workshop will teach you how to understand and manage conflict sustainably, not only for today but for the future success of your organization.
The agenda of this workshop includes the following:
The agenda of this workshop includes the following:
- What is conflict, and how do you recognize it?
- What are the most common types of conflict?
- Negotiation in conflict; recognizing people’s needs and wants
- The Escalation Ladder strategy.
- Applying the DISC Method for conflict.
- How to respond to anger, intimidation, and open hostility.
- Resolving conflict through code of behavior.
- Creating a safe and sustainable environment for conscious conflict.
Who should attend?
This program is for managers who need help managing conflict and creating a sustainable environment where conflict is not an obstacle but the way forward. The recommended group size is 4-20 participants.
Program facilitator
Bahman Zarghami has a strong background in psychology and counseling and has been working in government-sponsored programs to foster potential in underserved communities. He has a deep passion for talent development, rooted in his work with intellectually gifted and highly sensitive personality clients for over a decade. His initiatives made national headlines and are now considered a blueprint for talent development in the Netherlands.
As the Chief Executive Officer of the Zarghami & Zimmermann Corporate Consulting Group, Bahman Zarghami is committed to helping our clients develop their most important assets and strive for excellence. In our programs, he supports our clients in developing their conflict management, communication, and relationship-building skills, bringing out their peak performance even in high-stress environments.
